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Support + Warranty


New Vehicle Warranty


New Mercedes-Benz vehicles are always covered by New Vehicle Limited Warranty. The warranty covers defects in material or workmanship for 4 Years or 80,000 KM. However, if the vehicle reaches 80,000 KM prior to the 48 month period, the Extended Limited Warranty begins on the first repair order date of the very first warranty claim submitted at or over 80,000 KM.


When to Purchase the Extended Limited Warranty?


Your brand New Mercedes-Benz has been exquisitely engineered to give you the gift of many years of driving pleasure. If you plan to drive your new Mercedes past the 4 Year/80,000KM coverage, Extended Limited Warranty might just be the best choice for you. That being said, extended coverage is available for up to 7 years or up to 160,000 KM Maximum. Extended Limited Warranty does increase your resale value should you choose to sell your vehicle during this time, and can easily be transferred over to the new owner. The Extended Limited Warranty can also be purchased at any point during the new vehicle's basic warranty period as long as the current owners have purchased and maintained their vehicle at an authorized Mercedes-Benz dealer. 


Upgrading from a Star Certified Warranty


Should you have a Star Certified Warranty from a Pre-Owned purchase, it can be upgraded at any time to an Extended Limited Warranty during the new vehicle's basic warranty period. As always, conditions remain that it has been maintained by an authorized Mercedes-Benz Retailer. Depending on the model up to $1600 could be rebated off the purchase of Extended Limited Warranty.


Extended Limited Warranty Packages & Pricing


AMG:

Model 12 Months / 100,000 KM 24 Months / 160,000 KM 36 Months / 160,000 KM
A, B, CLA, GLA $1,899 $2,499 $2,849
C, GLK/GLC, SLK/SLC $2,099 $2,799 $3,149
E, CLS, R, ML/GLE $2,699 $3,399 $3,799
 

AMG & Hybrid:

Model 12 Months / 100,000 KM 24 Months / 160,000 KM 36 Months / 160,000 KM
CLA, GLA, C, SLK, E, CLS, ML, GLE $3,599 $4,999 $5,799
 

AMG, V12 & Hybrid:

Model 12 Months / 100,000 KM 24 Months / 160,000 KM 36 Months / 160,000 KM
S, CL, SL, SLS, GT, GL/GLS, G $5,499 $8,049 $8,799

 

Other Benefits of Extended Limited Warranty


  • Protect Yourself from Unforeseen Repair Costs
  • Zero Deductible
  • Roadside Assistance for the Entire Extended Warranty Term
  • Honoured by Mercedes-Benz Retailers Nationwide
  • Promised by Mercedes-Benz Canada, not any Third Party
  • Completely transferable from person-to-person via an authorized Mercedes-Benz Retailer


Coverage Details


Engine: Cylinder Head(s), Engine block, all internally lubricated parts, intake and exhaust manifolds, flywheel, timing chain cover, flex plate, coolant pump, supercharger, harmonic balancer, belt tensioners, seals and gaskets. Hydraulic engine mounts. 

Transmission: Control Module, Transmission case, all internally lubricated parts, hydraulic lines, valve body, torque converter, shift linkage(s), pressure cable, slave cylinder, clutch disc, pressure plate, clutch release bearing and fork for the vehicle equipped with a manual transmission. 

Traction Control System Differential (ASD): Pressure lines, all hydraulic system components including pump, solenoid/valves and control module. 

Automatic Control System (ESP/ASR): Hydraulic unit (ABS/ASR), Charging pump, pressure, reservoir and control module. 

4MATIC Models: Front axle and all internally lubricated parts, transfer case, front-drive & axle shafts, bearings, and hubs. 

Rear Axle: Rear axle side shafts and drive shafts, rear axle center section and all internally lubricated parts, center bearing and flex disc, U-joint, rear axles shaft bearings and hubs. 

Diesel Exhaust Treatment: Tank module, AdBlue tank, diaphragm pump, AdBlue pump, AdBlue shift valve, AdBlue line, AdBlue heated line, AdBlue injection nozzle.

Cooling System: Fan Clutch, thermostat, radiator and electric coolant fan, transmission, and engine oil coolers, metal lines and fittings and coolant expansion tank. 

Fuel Injection System: ALDA/BCAPA (barometric pressure charge air compensation) vacuum control valve, fuel pump, fuel pressure, injectors, fuel injector holders, injection pump, all metal high-pressure fuel injection lines and return lines, mass/volume air flow sensor, fuel heater (diesel only), throttle linkage assembly, fuel primer pump (hand-operated, diesel only), fuel tank and expansion tank. 

Steering System: PS pump and pulley, power steering gearbox including PML control valve, ignition lock including cylinder/tumblers, drag link steering knuckle, drag link, steering shock absorber, tie rods, idler arm, rack, and pinion power steering, idler arm bushing, steering wheel, steering shaft. 

Suspension: Shock absorber/struts, coil springs, torsion bar linkage and bracket, air suspension pump, oil supply pump, valves, reservoir, accumulators, oil reservoir and cover, valve linkage, high pressure oil hose, switch level adjustment, oil level sending unit, solenoid locking valve, body acceleration sensor, suspension acceleration sensor, distribution valve, switch load sensor, ball joints, upper and lower control arms, all suspension links and bushings, wheel bearing and wheel bearing seals. 

Brake System: Master brake cylinder, brake booster, vacuum pump, ASR/ETC/ESP/SBC hydraulic unit, metal hydraulic lines/fittings, brake caliper and parking brake mechanism.

Electrical System: All electrical motors, started system components, wiring harnesses and connectors, switches, sensors, fuse boxes, electronic control modules, relay modules, transmitters, rheostats, instrument panel gauges, potentiometers, alternator, blower motors & regulator, regulator & puller, actuators, horns, timers, electromechanical values and solenoids, power and seat drivers, ignition coils, rear window defogger. 

Electronics:  ADS/AS, ETC, ESP, PSE, SRS, SAMS, A/C Temp. ACC, BM, COMAND, CCM, CST, EIS, DTR, RCL, AAM, ATA, ASR, ETS, BAS, Engine control unit, Keyless-Go, steering tube control module,  instrument cluster, door control modules, overhead control module, control module, suction fan, emergency calling control units and upper control panel.

Climate Control: The A/C Compressor & clutch, all electrical components noted above, receiver-drier, refrigerant hoses & connections, expansion valve, evaporator, rear vent control cables, flap actuators, auxiliary cooling pump, all vacuum valves and elements, heater control valve, heater core, switchover valve, and heater housing assembly. 

Body: Sunroof cables, window regulators, front and rear windshield wiper linkages, all air bags and seat assembles, power seat drive cables. 

Central Locking System: Switches and linkages, actuator/element pneumatic check valve. 

Remote Central Locking: Switches and linkages (excluding batteries). 

Closing Assist: Actuators, supply pump, switches. 

Soft Top/Hard Top: Hydraulic Unit, mechanical linkages, valves/solenoids. 

Roll Bar System: Roll Bar, roll bar mechanism or complete assembly, hydraulic cylinders, valves, cylinders and actuators. 

25th- 36th Month Powertrain Coverage Includes*: 

* please note that the seals and gaskets have coverage up to 120,000 KM for the 24 or 36 month package. 

Engine: All items listed under 24-Month Coverage, also the ME control module and injection pump 

Transmission: All items listed under 24-month coverage. 

Drive Train: Front and rear axle sections and all internally lubricated parts, axle shafts, axle shaft bearings and hubs, drive shaft center bearing, drive shafts, and flex disc assemblies, 4MATIC transfer case and control module, universal joints. 

Automatic Slip Differential (ASD): All items listed under 24-month coverage. 

Traction Control System 9ESP/ASR): All items listed under 24-month coverage


Customer Support


Service Manual Information: Any questions in regards to your service manual please contact our Technical Literature Department at 1-800-387-0100


Service Department


Any questions in regards to servicing your Mercedes-Benz can be answered by calling our Service Department at Lone Star Mercedes-Benz at: (403) 539-4210.


Service Hours of Operation:


Monday- Friday 

7:00 AM- 6:00 PM

Saturday

8:30 AM- 2:00 PM

Sunday 

Closed


Parts Department


Any questions in regards to parts for your Mercedes-Benz can be answered by calling our Parts Department in Lone Star Mercedes-Benz at: (403) 253-1337
 

Parts Hours of Operation:


Monday- Friday 

7:00 AM- 6:00 PM

Saturday

8:30 AM- 2:00 PM

Sunday 

Closed
 

Mercedes-Benz Canada Customer Assistance


Please call Carey directly; otherwise for general customer assistance:

Call toll-free 1-800-387-0100.

Monday- Friday

9:00 AM- 5:00 PM (EST)
 

Roadside Assistance


We have placed this number on the card you may have received during delivery, otherwise please call for immediate 24-Hour assistance anywhere in Canada toll-free at 1-800-387-0100
 

Mercedes-Benz Financial Customer Service


For all leasing and finance inquiries, call toll-free at 1-888-LEASE-MB (1-888-532-7362) When calling please have your MBFS account number and banking information ready.
 

Monday- Friday

9:00 AM- 5:00 PM (EST)
 

Mercedes-Benz Canada Customer Assistance


Please call Carey directly; otherwise for general customer assistance please email cs.can@cac.mercedes-benz.com

Please include the following information on all requests:
 

First Name*

Last Name*

Postal Code*

Province*

VIN

Servicing Dealer

Email Address*
 

Sponsorship or Donation Requests


For inquiries on Sponsorship or Donations please email: mbc_sponsorships@mercedes-benz.ca

 


Start Your Mercedes AMG Experience Today

Conveniently located in the Calgary Auto Mall, off of Glenmore and Deerfoot.  Contact me to get your journey on the road.  Call at (403) 473-8354 or fill out the contact form and I will reach out to you as soon as possible. 

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